Frequently Asked Questions
What are FTMO Points and how can I use them?
FTMO Points can be viewed as “vouchers” that clients can utilise in several ways.
How to earn FTMO Points?
Clients can get FTMO Points in three ways:
- By choosing FTMO Points as the alternative for Reward payout (whole or part of) to which the Clients are entitled based on a particular FTMO Account Agreement during the Reward processing.
- By choosing FTMO Points as the alternative for fee refund for previously purchased FTMO Challenge (fee refunds can only be transferred to FTMO Points in full, not partially).
- As a part of special promotional campaigns – particular rules will be determined during the marketing campaign.
One FTMO Point equals 1 Euro. In case your refund or Reward are in other currency, we will convert it using our rates and automatically display the amount of FTMO Points available for purchase. It’s important to note that FTMO Points cannot be exchanged for cash (real money) or other monetary value.
How to use FTMO Points?
FTMO Points are displayed in the Client Area under the Profile tab. Clients can use the FTMO Points exclusively to purchase services and/or products from FTMO or our affiliates. For example, the FTMO Points can be used as a discount when purchasing a new FTMO Challenge or even cover the entire fee (if the Client has FTMO Points corresponding to the FTMO Challenge fee available).
The FTMO Points will be applied to a particular purchase in the following order:
- FTMO Points purchased with the refund for FTMO Challenge or Reward,
- FTMO Points received as part of promotional campaign.
Please be aware that the FTMO Points have an expiration date, which can be checked in the Client Area.