Frequently Asked Questions

How does the commission approval process work?

Every commission you earn goes through an approval process before it becomes eligible for a payout.
In the affiliate dashboard, each commission displays a status that indicates its current stage.

The Approval Process:

  • Instant Approval – Once your referred client starts trading their FTMO Challenge, your commission is approved immediately.

  • Automatic Approval (Fallback) – If the client does not start trading, the commission is automatically approved 14 days after the purchase date (to account for our refund policy).

Understanding Each Commission Status
Below is an explanation of each status shown in the affiliate dashboard:

  • “Order not paid” – An order was created using your affiliate link, but payment from the client has not yet been received.

  • “Processing” – The client has paid, and the commission is pending approval. It will be approved instantly once the client starts trading, or automatically 14 days after purchase if they don’t.

  • “Accepted” – The commission has been successfully approved and added to your balance, ready for payout.

  • “Rejected” – Not approved. Applies to cancelled, unpaid, or repeat orders, or violations of programme rules.