We are looking for a motivated colleague to join our team and support the smooth running of our internal systems. You will help us manage and resolve technical issues to keep our development projects moving forward. This is a great opportunity to join a fast-growing fintech environment.
What will be your agenda?
- Root Cause Analysis: Investigating technical issues using databases, logs, and the Elasticsearch tool to gather relevant data and insights.
- Ticket Triage: Receiving, prioritizing, and evaluating incoming support tickets based on urgency and severity.
- Cross-Team Collaboration: Close cooperation with development, QA, and other teams to communicate findings and coordinate temporary solutions to issues.
- Bug Assignment: Assigning identified bugs to the appropriate development teams.
- Technical Documentation: Maintaining accurate records of issue resolutions and contributing to the internal knowledge base.
What do we expect from you?
- Previous experience in IT support or technical operations roles is preferred.
- Studying or graduated in a tech-related field.
- Proficiency in English and Czech.
- Problem Solving and Logical Thinking: Strong analytical and problem-solving abilities.
- Software Development: Basic understanding of software development principles and programming languages.
- Communication and Collaboration: Strong communication skills and ability to work well in teams.
- Issue Tracking Tools: Experience with issue tracking systems like Asana.
Why work for FTMO?
- You will be working for the fast-growing start-up/fintech, where you will find 180+ motivated people. We’re rather friends than colleagues and we share the same goals
- We encourage self-realisation, we’re flexible and open to new ideas. Each of us can influence the project. Work on yourself and progress forward
- We're dynamic and fast-paced, you won’t get bored with us
- We shall train you on financial markets and other related topics that you need to know in our business
- If you excel in your work and provide outstanding performance and quality, the door is open for your progress within our structures
- Working from home is not a problem (it always depends on the agreement), but we prefer working in the office – you'll feel comfortable with us at Quadrio Offices.
Did we get your attention? Let us know!
Send ➡️ your CV or LinkedIn profile, and we would love to see you for an interview.
Benefits:
Company cottage
in Krkonoše mountains
Hardware
suitable for your position
Motivational bonuses
for outstanding results
VIP discounts
in Quadrio shopping centre
Teambuildings
for developing relationships
Welcome Pack
for a pleasant start
Sick days
when you’re not feeling well
Multisport card
for unlimited activities
Snacks and beverages
in the fridge in every department
Reviews from our employees
Apply today and hear from us tomorrow
Send your resume, previous projects or just hit Apply.