AND HOLIDAY SCHEDULE
Released regularly on Thursday afternoon or as needed in case of urgent matters.
Trading Update | 8 May 2025
All times hereafter are expressed in the MetaTrader platform time – GMT+3.
Weekend Maintenance
Maintenance will be carried out on DXtrade on Saturday, 10 May 2025, between 10:00 and 12:00.
During the maintenance period, trading on the specified platforms will be disabled, and access to the platform(s) may be fully restricted.
Supporting Systems Maintenance
On Saturday, 10 May 2025, between 12:00 and 13:00, our IT teams will perform infrastructure optimization of our databases and supporting systems, which will cause disruptions to some parts of our services.
- Client Area will be inaccessible or experience disruptions – services such as Account MetriX, KYC, payouts, billing, new order purchases and others will also be temporarily unavailable.
- Automatic email communication will pick up delays during the maintenance time, but all emails will be sent once the maintenance is completed.
- Our web pages will be operational. However, some components (such as the symbol specification page) may experience disruptions.
- Our chat and email support will be available during this time, but due to the disruption of our systems, their ability to assist with account/order-specific queries will be limited. We expect a high number of chat requests due to the disruptions, so we kindly ask you for patience during this time. Ideally, check back after 13:00 and contact us past this time if you need anything. Thank you.
Overnight rollover swaps are subject to regular changes and adjustments, reflecting, among other things, interest rate differentials and dividend adjustments. If you are holding positions overnight, please be reminded that it is your responsibility to check these swaps in the contract specification for each symbol, and to adjust (if needed) and manage your positions accordingly. FTMO is not responsible for trading results affected by swap changes or adjustments.
The situation in Ukraine - geopolitical development, sanctions, and markets
Due to the war in Ukraine, traders can experience increased uncertainty in the markets, accompanied by increased volatility on many assets, along with the possibility of price spikes, whipsaws, flash crashes, spread widening and liquidity supply issues. Traders are advised to pay extra caution while trading during these times. Risk management and capital preservation should be the key focus of every trader, just as being aware and adaptive to the market conditions that might be unpredictable or risky.
Unfortunately, at this time, we are not allowed to process payments to regions of Crimea, Sevastopol, Donetsk, Kherson, Luhansk, and Zaporizhzhia in Ukraine and our clients from there, as per the latest sanctions imposed in connection with the war in Ukraine. There are also sanctions targeting some Russian banks and high-profile individuals. We are not allowed to process any payouts to clients and banks on the sanction list. Payouts to our clients from/in the subject locations, or being subject to the sanctions list, will be possible once the imposed sanctions are lifted. Crypto payouts are included in the restrictions.
