Trading Update | 25 Sep 2025

All times hereafter are expressed in the MetaTrader platform time – GMT+3.

Weekend Maintenance

We will be performing scheduled maintenance on all trading platforms (MT5, MT4, cTrader and DXtrade). Dates specified as below:

• Saturday, 27 Sep 2025,  between 03:00 and 18:00.
• Sunday, 28 Sep 2025, between 17:00 and 23:59.

IT Maintenance

On Saturday, 27 Sep 2025, between 10:00 and 12:00, our IT teams will perform infrastructure optimisation for supporting systems, which will cause disruptions to some parts of our services.

• Client Area will be inaccessible or experience disruptions – services such as Account MetriX, KYC, payouts, billing, new order purchases, and others will also be temporarily unavailable.
• Automatic email communication may experience delays during the maintenance period, but all emails will be sent once the maintenance is complete.
• Our web pages will be operational.
• Our chat and email support will be available during this time, but due to the disruption of our systems, their ability to assist with account/order-specific queries will be limited. We kindly ask you for patience during this time.

During this maintenance window, trading on the specified platform will be disabled, and access to the platform may be fully restricted.

Spreads and commissions change

Starting from the market open on Monday, Sep 29, 2025, we will implement adjustments to spreads and commission rates across all accounts.

These changes are part of our ongoing efforts to enhance transparency and bring simulated trading conditions closer to those in real markets. They also serve as an important step towards the introduction of our upcoming Volume Bands execution model.

You can find the detailed commission rates by symbol group in the table below.

Commission Structures Revamp

* Commodities: NATGAS.cash, HEATOIL.

Hong Kong National Day

Due to National Day in Hong Kong on Wednesday, Oct 1 2025, the HK50.cash symbol will be closed for the entire day.

The situation in Ukraine - geopolitical development, sanctions, and markets

Due to the war in Ukraine, traders can experience increased uncertainty in the markets, accompanied by increased volatility on many assets, along with the possibility of price spikes, whipsaws, flash crashes, spread widening and liquidity supply issues. Traders are advised to pay extra caution while trading during these times. Risk management and capital preservation should be the key focus of every trader, just as being aware and adaptive to the market conditions that might be unpredictable or risky.

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Unfortunately, at this time, we are not allowed to process payments to regions of Crimea, Sevastopol, Donetsk, Kherson, Luhansk, and Zaporizhzhia in Ukraine and our clients from there, as per the latest sanctions imposed in connection with the war in Ukraine. There are also sanctions targeting some Russian banks and high-profile individuals. We are not allowed to process any payouts to clients and banks on the sanction list. Payouts to our clients from/in the subject locations, or being subject to the sanctions list, will be possible once the imposed sanctions are lifted. Crypto payouts are included in the restrictions.