{"id":408148,"date":"2020-02-05T08:20:15","date_gmt":"2020-02-05T07:20:15","guid":{"rendered":"https:\/\/ftmo.com\/?page_id=408148"},"modified":"2024-01-26T13:20:23","modified_gmt":"2024-01-26T12:20:23","slug":"report-issue","status":"publish","type":"page","link":"https:\/\/ftmo.com\/fr\/report-issue\/","title":{"rendered":"Report Issue"},"content":{"rendered":"<h2 style=\"text-align: center;\">Please report your issue in one of the contact forms below.<\/h2>\n<p><strong>My Account MetriX is not updating<\/strong><br \/>\nIn case your Account MetriX is not updating, please let us know your login number and we will look into your Account MetriX. In case you are not comfortable trading without the Account MetriX, please refrain from trading until we have checked\/fixed this issue and we will extend the Challenge based on your waiting time.<\/p>\n<p>Otherwise, if you wish to continue your trading, please be reminded the Account MetriX is informative only and in case of any Trading Objective violations, you are trading at your own risk.<\/p>\n<p><script type=\"text\/javascript\">\n(function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document,\n'https:\/\/ftmo.ladesk.com\/scripts\/track.js',\nfunction(e){ LiveAgent.createForm('mwjg3c2g', e); });\n<\/script><\/p>\n<p><strong>My Account MetriX is showing wrong values<\/strong><br \/>\nIn case your Account MetriX is displaying wrong values, please let us know your login number and we will look into your Account MetriX. In case you are not comfortable trading without the Account MetriX, please refrain from trading until we have checked\/fixed this issue and we will extend the Challenge based on your waiting time.<\/p>\n<p>Otherwise, if you wish to continue your trading, please be reminded the Account MetriX is informative only and in case of any Trading Objective violations, you are trading at your own risk.<\/p>\n<p><script type=\"text\/javascript\">\n(function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document,\n'https:\/\/ftmo.ladesk.com\/scripts\/track.js',\nfunction(e){ LiveAgent.createForm('f264vdhu', e); });\n<\/script><\/p>\n<p><strong>My account experienced server issues<\/strong><br \/>\nIn case the server is unresponsive, slow or lagging, please let us know your login number and we will investigate this issue. The server speed\/connection is dependent on your location as well as the quality of your internet connection. Occasionally, this issue may arise from the liquidity provider as well.<\/p>\n<p>Please note that FTMO has no control over the liquidity provider&rsquo;s servers as this service is provided by a third party.<\/p>\n<p><script type=\"text\/javascript\">\n(function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document,\n'https:\/\/ftmo.ladesk.com\/scripts\/track.js',\nfunction(e){ LiveAgent.createForm('5tl8mq3b', e); });\n<\/script><\/p>\n<p><strong>The result on my trade is not correct<\/strong><br \/>\nIn case your trade result is displaying the wrong values, please let us know your login number and order ticket number. We will look into your platform and update you on this issue as soon as possible. In case you are not comfortable trading until this issue is resolved, please refrain from trading. We will check\/fix this issue accordingly and we will extend the Challenge duration based on any waiting time.<\/p>\n<p>Otherwise, if you wish to continue trading, please be reminded that in case of any Trading Objective violations, you are trading at your own risk.<\/p>\n<p><script type=\"text\/javascript\">\n(function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document,\n'https:\/\/ftmo.ladesk.com\/scripts\/track.js',\nfunction(e){ LiveAgent.createForm('o80efdf2', e); });\n<\/script><\/p>\n<p><strong>Other<\/strong><br \/>\nPlease describe the issue in the description box below. In case you wish to continue trading, you may do so but at your own risk only.<\/p>\n<p>Otherwise, please refrain from trading until we have checked\/fixed the issue accordingly and we will extend your Challenge duration based on your waiting time.<\/p>\n<p><script type=\"text\/javascript\">\n(function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document,\n'https:\/\/ftmo.ladesk.com\/scripts\/track.js',\nfunction(e){ LiveAgent.createForm('f3m8u4cl', e); });\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please report your issue in one of the contact forms below. My Account MetriX is not updating In case your Account MetriX is not updating, please let us know your login number and we will look into your Account MetriX. In case you are not comfortable trading without the Account MetriX, please refrain from trading [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-408148","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Report Issue | FTMO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ftmo.com\/fr\/report-issue\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report Issue\" \/>\n<meta property=\"og:description\" content=\"Please report your issue in one of the contact forms below. 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